Reveu support
How can we help?
Browse help by topic to find answers about reviews, verified buyers, automated requests, imports, storefront widgets, discount popups, and account questions.
Getting started
Starting with Reveu
Learn what Reveu does, how early access works, and what you need before installing the app.
What is Reveu?
Reveu is a Shopify app for collecting product reviews, automating customer follow-ups, displaying storefront social proof, importing existing reviews, and creating discount popup experiences.
Is Reveu free during early access?
Yes. Reveu is completely free during early access. Paid pricing may be introduced later, with advance notice before any charges apply.
Is Reveu available on the Shopify App Store?
Reveu is preparing for its Shopify App Store launch. Join the early-access list to receive the launch announcement.
Do I need coding experience to use Reveu?
No. Reveu is designed to work through the Shopify admin and theme editor. Storefront features use Shopify theme app extensions and app embeds.
Reviews and verification
Collecting and managing reviews
Understand review submissions, verified buyers, moderation, merchant replies, helpful votes, and reporting.
What information can customers submit?
Customers can submit a star rating, review title, written feedback, photos, name, email address, and relevant product variant information.
How does a review become verified?
Reviews submitted through secure post-purchase review links can be marked as verified. Reveu can also match the reviewer’s email address against an eligible Shopify order when order matching is enabled.
Can I allow only verified buyers to review?
Yes. Merchants can use a verification policy that allows only verified buyers to submit reviews.
Can I moderate reviews before publishing them?
Yes. Reviews can be published, hidden, replied to, or deleted from the Reveu admin. Automatic publishing can also be controlled using moderation settings.
How does automatic publishing work?
Merchants can choose whether reviews publish automatically, set a minimum rating, and hold reviews containing blocked words for manual moderation.
Can storefront visitors report a review?
Yes. Visitors can report reviews, and merchants can review reported content from the app. Visitors can also mark reviews as helpful.
Can merchants reply to customer reviews?
Yes. Merchants can add a public reply that appears beneath the customer review on the storefront.
Review requests
Automated post-purchase emails
Configure when requests are sent, which customers qualify, and how the email looks.
When are review-request emails sent?
Review requests are scheduled after fulfilment using the delay configured by the merchant.
Which customers receive review requests?
Reveu uses the customer’s checkout marketing consent when determining whether an automated review request should be scheduled.
Can I customize the review-request email?
Yes. Merchants can customize email content, headings, button text, brand styling, and other available template settings.
Can I preview or test an email template?
Yes. Reveu provides template preview and test-email options so merchants can review the message before using it.
What happens when an order contains several products?
Reveu creates product-specific review opportunities so the customer can leave relevant feedback for eligible products from the order.
Can automated review requests be disabled?
Yes. Merchants can disable automated review requests from the review-request settings area.
Review imports
Moving existing reviews into Reveu
Import your existing review data and connect it to the correct Shopify products.
Can I import existing reviews?
Yes. Reveu supports importing existing review data using a CSV file.
How are imported reviews matched to products?
Imported reviews can be matched using supported Shopify product identifiers such as the product handle, Shopify product ID, or SKU.
Can I map columns from my CSV file?
Yes. The import workflow allows supported CSV columns to be mapped to the corresponding Reveu review fields.
What happens if some rows cannot be imported?
Import results identify successful and unsuccessful rows so the source data can be corrected and tried again where appropriate.
Storefront widgets
Displaying reviews in your theme
Add review content to product pages and customize the storefront experience.
How do I add reviews to my storefront?
Add the relevant Reveu block through the Shopify theme editor and place it in the desired product template location.
Which storefront blocks are available?
Reveu provides blocks for review lists, star ratings, average ratings, and other supported storefront review experiences.
Can I customize the widget design?
Yes. Available widget settings include colors, typography, star appearance, spacing, buttons, and other visual controls.
Does Reveu support Online Store 2.0 themes?
Yes. Reveu is designed for modern Shopify themes using theme app extensions and app blocks.
Why is my review widget not visible?
Confirm that the Reveu app block has been added to the correct product template, that the theme changes were saved, and that the widget is enabled in Reveu.
Discount popups
Storefront engagement tools
Configure popup experiences that collect visitor emails and present discount incentives.
What does the discount popup do?
The discount popup helps merchants collect visitor email addresses and present a discount incentive designed to encourage a purchase.
How do I enable the popup on my storefront?
Configure the popup in Reveu and enable the corresponding Reveu app embed through the Shopify theme editor.
Can I customize the popup?
Yes. Merchants can customize supported popup content, appearance, discount messaging, and display settings.
Where are collected email addresses stored?
Leads collected through the popup can be viewed and managed through the relevant Reveu popup and lead-management area.
Privacy and account
Data, uninstalling, and support
Find information about Shopify privacy requests, media cleanup, uninstalling, and contacting Reveu.
How does Reveu handle Shopify privacy requests?
Reveu processes Shopify privacy webhooks for customer data requests, customer redaction, and shop redaction as required.
What happens when Reveu is uninstalled?
Reveu processes Shopify’s uninstall notification and performs the associated shop cleanup procedures.
Are review images removed when a review is deleted?
Review media associated with a deleted review is removed through Reveu’s review media cleanup process.
How can I contact Reveu support?
Email hello@reveu.me with your store details and a clear description of the issue.
Contact support
Couldn’t find the answer?
Send us the name of your Shopify store, a description of the issue, and any useful screenshots or error messages.